Our UK phones have a 14 days return policy. Which means that from the day your phone was delivered, you have a total of 14days to initiate the return and send to phone back to us.
How to return:
You have 7 days from the date of purchase to notify us that you wish to return your order.
Once your return is approved, you have an additional 7 days to send the item back to us, totalling up to 14 days to complete your return.
We prioritize our customers and want you to feel confident when purchasing products from the UK. When you choose to buy from us, we are committed to providing you with excellent service to ensure you enjoy your purchase. We offer you customer-focused return and refund policies.
Quick & Simple Returns
Returning your phone to us is easy and hassle-free at ProfitBuyz. Here’s how it works:
What returns are allowed?
Change of mind
Manufacturers defects
The wrong order
Any fault discovered when the order was delivered
When can I return?
If you want to return your order, you have to notify us within 7 days of your intention to return. If we approve your return, then you have another 7 days to send the item back.
How many days to return?
Total of 14 days from the day you received your order.
7 days to notify us
7 days to return
What happens when I return?
When you return your item you can get:
Full refund
Partial refund
Replacement
Full Refund
You can receive a full refund with any of the below conditions:
Condition 1: The item arrived with manufacturer defects and we are unable to offer you a replacement.
Condition 2: The wrong item was sent and you prefer a refund. However, we have the right to decline the refund and send your correct order.
You MUST follow our return process explained below.
Partial Refund
A partial refund means that Profitbuyz shall deduct an amount from the money you paid to purchase the item.
The amount deducted shall be determined by the condition of the item and the reason for the return.
Partial refund applies to any of the below condition
Condition 1: You had a change of mind and don't want the item anymore.
Condition 2: The item had manufacturer defects and we are not able to offer you a replacement which then qualifies for a full refund but the item was not returned in original condition.
Condition 3: Return sent after 14 days period
Condition 4: Return request after the 7-day notification period
Replacement
We will offer you a replacement when the item has a manufacturer's defect, and it cannot be rectified. A replacement shall be sent from the UK.
Return Conditions
To be eligible for a refund, make sure:
You notify us within 7 days of your purchase.
The item is returned in its original condition (as it was sent to you).
You follow the correct returns procedure outlined below.
Returns outside the 14-day notification period will not be refunded but may, at our discretion, be replaced or repaired.
When we receive your returned item, our team will evaluate it for processing. Processing takes 7 - 15 working days. Kindly allow us time.
With this streamlined process, we ensure your returns are handled efficiently and fairly!
Sending Your Return
We recommend you use a trusted delivery company that guarantees express delivery.
Please be aware that you are responsible for courier costs, and we are not liable for lost items sent without sufficient insurance.
Warranty Returns
We are pleased to inform you that all of our products are accompanied by a warranty. For those who purchase "Brand New" items, there is a 12-month manufacturer's warranty included, which allows you to return the product to the manufacturer for assistance with any issues that may arise. We can support you to get the manufacturer's contact information if you find it difficult. Please feel free to reach out to us via email at warranty@profitbuyz.com, and we would be more than happy to assist you.
Customers who have purchased a "Refurbished" product from us can take advantage of our 12-month return-to-base warranty. This allows you to return the device to us for a repair or a replacement, should there be an issue with your device. Should neither be possible at this time, we may offer you a full refund. These types of returns should be sent directly to our returns department, for which the address can be found below. Please note that this does not apply to any products that are described as "Fair" and such items come with a 3-month warranty only.
If you have any questions about returns or your eligibility to return a product then please do not hesitate toemail us at returns@profitbuyz.com and a member of our team will be delighted to discuss your specific situation with you.
All of our devices are fully refurbished by experienced technicians in the UK and are sold with a warranty, which covers all mechanical faults.
The warranty does NOT cover:
– Software issues
– Damage due to wear and tear
– Damage from poor maintenance, eg failing to keep equipment clean, etc
– Accidents or tampering
– Battery issues
Welcome to the ProfitBuyz warranty page. We strive to provide our valued customers with high-quality products and outstanding support. To inspire confidence in your purchasing decision, we are pleased to offer a wide-ranging warranty policy.
All of our UK products come with a warranty from 1 month to 2 years.
What is covered by warranty
Your purchase from ProfitBuyz comes with an attractive warranty policy. For our customers in the UK, the warranty period should begin from when you place your orders. For our customers in Nigeria, your warranty begins when you receive your order.
Warranty Covers:
Manufacturer faults/defects
Any fault that was present when you received your device.
We want our customers to be aware that your warranty is void if there are any repairs done by a third party. Hence, choosing to allow a third party or yourself to attempt to repair the item shall automatically void the warranty.
Brand New Devices:
Any new device sold by ProfitBuyz has a 12-month warranty.
We offer two the of warranty.
ProfitBuyz Warranty: This is a 12-month warranty offered by ProfitBuyz to customers on a device that is new but the manufacturers do not offer a warranty anymore. This warranty covers what the manufacturer’s warranty would handle
Manufacturer Warranty: This is a 12-month warranty from the manufacturer of the device. The customer does not need to return the device to ProfitBuyz. The customer should return the device to the manufacturer.
If you cannot locate the contact details for the manufacturer of your product, then please email us at warranty@profitbuyz.com and a member of our team will be happy to assist you.
Renewed Devices
All our renewed devices come with a warranty. The warranty duration depends on the device grading. If you want to know more about device grading, Click Here
Like New: We offer a ProfitBuyz warranty of 12 months
Excellent Condition: We offer a ProfitBuyz warranty of 12 months
Good Condition: We offer a ProfitBuyz warranty of 12 months
Average Condition: We offer a ProfitBuyz warranty of 3 months
Batteries: All batteries sold by ProfitBuyz come with a 2-month warranty against faults arising from normal levels of use.
What isn’t covered by warranty
We want our customers to have confidence and peace of mind when they buy from ProfitBuyz but we acknowledge that we cannot cover every issue or incident in our warranty.
The warranty will not cover:
Physical Damage: Physical damage may occur as a result of mistreatment of the device, which can be intentional, accidental, or related to misuse or neglect. This encompasses a range of issues, including cracks, scratches, dents, and other indicators of damage. We encourage careful handling to prevent such occurrences.
Liquid damage: this refers to damage caused by any exposure to liquid, such as being dropped into water, or prolonged exposure to wet weather.
Any damage caused by a third party.
Any attempts to adapt or modify the device by yourself or a third party will void the warranty.
Any attempt to repair the device, undertaken by yourself or a third party, will void the warranty.
Any attempt to jailbreak, root, or modify the device after sale, by yourself or a third party, will void the warranty.
Any defect caused by incorrect or improper use of accessories.
Any defect caused by the use of third-party accessories.
Faults or damage that may arise due to normal wear and tear: this includes scratches to the touchscreen, scuffs, and marks.
Any software errors, or glitches that may occur due to faulty software.
Any reduction in battery health: a certain level of battery life degradation is expected to occur in any phone, and excessive use can cause a rapid reduction in battery life.
Any other faults arising from a reduction in battery health.
Any screen burn that has developed.
How do I make a warranty claim?
To begin your warranty claim, email us at warranty@profitbuyz.com, and we will provide step-by-step instructions on how to securely send us your device for repair.
Upon receiving your device, we will conduct a comprehensive inspection to assess the nature of the defect/issue. If the issue falls under warranty coverage, our skilled technicians will diligently work to repair it and restore your item to its optimal condition. Should we encounter limitations in our ability to resolve the problem, we will gladly provide you with a replacement item of the same kind.
Our goal is to return your device to you as quickly as possible, with all issues completely resolved. We appreciate your understanding and patience during this process.
What happens if the warranty is void?
If the device does not pass the warranty inspection, we can either return it to you at no cost or provide you with a quote for the repair costs. Please note that additional charges may apply. For more information, refer to our full terms and conditions.
Super Retina XDR display
6.5‑inch (diagonal) all‑screen OLED Multi‑Touch display
HDR display
2688‑by-1242‑pixel resolution at 458 ppi
2,000,000:1 contrast ratio (typical)
True Tone display
Wide color display (P3)
Haptic Touch
800 nits max brightness (typical); 1200 nits max brightness (HDR)
Fingerprint-resistant oleophobic coating
Support for display of multiple languages and characters simultaneously
The iPhone 11 Pro Max display has rounded corners that follow a beautiful curved design, and these corners are within a standard rectangle. When measured as a standard rectangular shape, the screen is 6.46 inches diagonally (actual viewable area is less).
Splash, Water, and Dust Resistant
Rated IP68 (maximum depth of 4 meters up to 30 minutes) under IEC standard 60529
Chip
A13 Bionic chip
Third-generation Neural Engine
Camera
Triple 12MP Ultra Wide, Wide, and Telephoto cameras
Ultra Wide: ƒ/2.4 aperture and 120° field of view
Wide: ƒ/1.8 aperture
Telephoto: ƒ/2.0 aperture
2x optical zoom in, 2x optical zoom out; digital zoom up to 10x
Portrait mode with advanced bokeh and Depth Control
Portrait Lighting with six effects (Natural, Studio, Contour, Stage, Stage Mono, High-Key Mono)
Dual optical image stabilization (Wide and Telephoto)
Five‑element lens (Ultra Wide); six-element lens (Wide and Telephoto)
Brighter True Tone flash with Slow Sync
Panorama (up to 63MP)
Sapphire crystal lens cover
100% Focus Pixels (Wide)
Night mode
Auto Adjustments
Next‑generation Smart HDR for photos
Wide color capture for photos and Live Photos
Advanced red‑eye correction
Photo geotagging
Auto image stabilization
Burst mode
Image formats captured: HEIF and JPEG
Video Recording
4K video recording at 24 fps, 30 fps, or 60 fps
1080p HD video recording at 30 fps or 60 fps
720p HD video recording at 30 fps
Extended dynamic range for video up to 60 fps
Optical image stabilization for video (Wide and Telephoto)
2x optical zoom in, 2x optical zoom out; digital zoom up to 6x
Audio zoom
Brighter True Tone flash
QuickTake video with subject tracking
Slo‑mo video support for 1080p at 120 fps or 240 fps
Time‑lapse video with stabilization
Cinematic video stabilization (4K, 1080p, and 720p)
Continuous autofocus video
Take 8MP still photos while recording 4K video
Playback zoom
Video formats recorded: HEVC and H.264
Stereo recording
TrueDepth Camera
12MP camera
ƒ/2.2 aperture
Portrait mode with advanced bokeh and Depth Control
Portrait Lighting with six effects (Natural, Studio, Contour, Stage, Stage Mono, High-Key Mono)
Animoji and Memoji
4K video recording at 24 fps, 30 fps, or 60 fps
1080p HD video recording at 30 fps or 60 fps
Slo-mo video support for 1080p at 120 fps
Next-generation Smart HDR for photos
Extended dynamic range for video at 30 fps
Cinematic video stabilization (4K, 1080p, and 720p)
Wide color capture for photos and Live Photos
Retina Flash
Auto image stabilization
Burst mode
Face ID
Enabled by TrueDepth camera for facial recognition
Apple Pay
Pay with your iPhone using Face ID in stores, within apps, and on the web
Send and receive money in Messages
Complete purchases made with Apple Pay on your Mac
Cellular and Wireless
Model A2160 and A2161*
Gigabit‑class LTE with 4×4 MIMO and LAA
802.11ax Wi‑Fi 6 with 2×2 MIMO
Bluetooth 5.0 wireless technology
Ultra Wideband chip for spatial awareness
NFC with reader mode
Express Cards with power reserve
Location
Built-in GPS/GNSS, Digital compass, Wi‑Fi, Cellular, iBeacon microlocation
Video Calling
FaceTime video calling over Wi‑Fi or cellular
Audio Calling
FaceTime audio, Voice over LTE (VoLTE), Wi‑Fi calling
Audio Playback
Supports AAC‑LC, HE‑AAC, HE‑AAC v2, Protected AAC, MP3, Linear PCM, Apple Lossless, FLAC, Dolby Digital (AC‑3), Dolby Digital Plus (E‑AC‑3), Dolby Atmos, and Audible formats.
Spatial audio playback
User‑configurable maximum volume limit
Video Playback
Supports HEVC, H.264, MPEG‑4 Part 2, and Motion JPEG
High Dynamic Range with Dolby Vision and HDR10 content
AirPlay Mirroring, photos, and video out to Apple TV (2nd generation or later)
Video mirroring and video out support: Up to 1080p through Lightning Digital AV Adapter and Lightning to VGA Adapter
Siri
Use your voice to send messages, set reminders, and more
Get intelligent suggestions on your Lock screen and in Messages, Mail, QuickType, and more
Activate hands-free with “Hey Siri”
Use your voice to run shortcuts from your favorite apps
Lasts up to 5 hours longer than iPhone XS Max
Video playback: Up to 20 hours
Video playback (streamed): Up to 12 hours
Audio playback: Up to 80 hours
18W adapter included
Built-in rechargeable lithium-ion battery
Wireless charging (works with Qi chargers)
Fast-charge capable: Up to 50% charge in around 30 minutes with 18W adapter or higher
Voice Control, VoiceOver, Zoom, Magnifier, RTT and TTY support, Siri and Dictation, Type to Siri, Switch Control, Closed Captions, AssistiveTouch, Speak Screen
![iPhone 11 Pro Max – Space Grey [Renewed UK Used]](http://recart.wpsoul.com/wp-content/uploads/2019/06/apple15.jpg){kind=small}
![Samsung Galaxy S24 Ultra 5G – Titanuim Black [UK Used]](https://staging515.profitbuyz.com/wp-content/uploads/2025/04/th-3840412074-500x500.jpeg)
![iPhone 11 – Yellow [Renewed UK Used]](https://staging515.profitbuyz.com/wp-content/themes/rehub-theme/images/default/noimage_500_500.png)
